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Return Policy

Do you ship internationally?

For orders outsides of US and Canada please contact our customer service.

email: venus.dalila.spa@gmail.com
tel: 1-212-518-7488

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.

What is the return policy?

Does not accepts returns. Exchanges only made within 30 days of purchase.

Please note: Most exchanges can be avoided by proper measurement. Please utilize our size charts before ordering. For any questions about sizing please contact us.

To exchange please contact us by phone or email including your invoice number, and reason for exchange.

Exchanges must follow the criteria below:
• Item(s) original tags must not be removed
• Item(s) must have original packaging
• Item(s) must not be used or contain any pet hair
• Seasonal and holiday items, including but not limited to Halloween costumes may only be exchanged for a different size
• Dog toys are all final sale – no return or exchange

Returned items that do not meet the above rules will be denied and sent back to you.

When will my order ship?

Your order will usually ship within 48 business hours. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation and tracking information when your order has been shipped.

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